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At Chaiz Inc. ("Chaiz," "us," "we," or "our"), we take the privacy of your personal information seriously. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or use our website at www.chaiz.com and all related digital services (collectively, the "Website").
Our Website provides a marketplace for you to search, compare, and purchase vehicle protection Products (hereafter “Services”). “Products” including Vehicle Service Contracts ("VSCs") and other coverage products we may offer from time to time. VSCs are not "auto warranties" as defined under federal law, but do provide coverage for certain vehicle repairs or services.
Product purchases through our Website are not available in all states. Our Website may also display offerings from third-party partners. See "Third-Party Links and Services" below for details.
We collect only the personal information that is adequate, relevant, and reasonably necessary to provide our Services and fulfill the purposes described in this policy. The types of personal information we collect depend on how you interact with us.
When you use our Website, you may provide us with
We may receive your personal information from third-party partners, agents, or representatives through several channels:
When you visit our Website, we automatically collect certain technical and usage information, including:
For details on cookies and tracking technologies we use, see "Cookies and Tracking Technologies" below.
We do not collect your age, gender, precise GPS-level geolocation, biometric data, government-issued identification numbers, or user-generated content such as photos, videos, or social media posts.
When you purchase a Product, we collect your payment card information to process your transaction. If you choose a monthly payment plan, we share your payment card details with the relevant Payment Plan Provider so they can process your recurring payments. The “Payment Plan Provider” is the finance company that processes your periodic payments when you purchase Products and is subject to a separate agreement which is provided to you .
We do not store your full payment card number. Card information is processed in transient memory and transmitted directly to the Payment Plan Provider without being written to our systems. We retain only the last four digits of your card number for identification purposes (for example, so you can confirm which card is on file). We retain a record of the initial downpayment transaction for tax and accounting purposes. All subsequent recurring payment records are held by the Payment Plan Provider.
We use cookies and similar technologies (including localStorage, sessionStorage, pixels, and web beacons) from the following categories of partners:
Analytics, advertising, and affiliate partners. We use Segment as our data infrastructure platform, which routes data to analytics and advertising tools, including Google Analytics 4, Meta Pixel, Microsoft Advertising (Bing UET), Mixpanel, and Impact.com (affiliate tracking). These tools collect identifiers (such as cookie IDs and IP addresses), browsing behavior, and inferences drawn from your activity on our Website.
Session replay and behavior analysis. We use Microsoft Clarity and Mixpanel, which record how visitors interact with our Website, including mouse movements, clicks, scrolling, and form interactions. Input fields are masked during session replay to prevent exposure of personal or sensitive information.
Fraud detection (strictly necessary). We use ClickCease to detect and prevent click fraud on our advertising campaigns. ClickCease collects technical data, including IP addresses, device information, and click behavior. We consider this processing strictly necessary to protect our Services and your experience. ClickCease operates regardless of your opt-out preferences.
Error monitoring (strictly necessary). We use Sentry to detect and diagnose technical errors on our Website. Sentry may collect your IP address and technical information about your browser and device when an error occurs. This data is used solely to identify and fix technical issues. Sentry operates regardless of your opt-out preferences.
First-party cookies and storage. We use session-based and persistent client-side storage to remember your preferences and enable core functionality.
Under applicable state privacy laws, our sharing of data with analytics, advertising, session replay, and affiliate partners may be considered a "sale" or "sharing" of personal information. See "Your Opt-Out Rights" below.
When you first visit our Website, we display a cookie banner that gives you the choice to accept or manage your tracking preferences. You can:
If you do not interact with the banner, analytics and advertising technologies will remain active until you opt out. You can change your preferences at any time by clicking the "Do Not Sell or Share My Personal Information" link in the footer of our Website or by enabling Global Privacy Control (GPC) in your browser.
Strictly necessary technologies (fraud detection and error monitoring) operate regardless of your cookie preferences.
We use your personal information for the following purposes:
We process your personal data only for the purposes disclosed in this policy or for purposes reasonably compatible with those purposes. If we wish to process your data for a materially different purpose, we will notify you and, where required by law, obtain your consent.
We share your personal information with the following categories of third parties:
Product providers ("Providers"). We share your vehicle information, contact details (including your phone number), and payment information with the relevant Provider so they can underwrite and service your contract. Your phone number is shared so the Provider can contact you regarding claims, coverage queries, and contract administration. This sharing is necessary to provide our core Services.
Payment Plan Providers. If you select a monthly payment plan, we share your payment card information and phone number with the relevant Payment Plan Provider so they can process recurring payments and contact you regarding missed payments or account administration.
Service providers and processors. We engage service providers to help us deliver our Services. These include:
These providers process personal data on our behalf under their standard data processing terms, which include obligations to protect your data and limit their use of it to the purposes for which it was disclosed.
Advertising, analytics, and affiliate partners. We share identifiers and browsing data with Google, Meta, Microsoft, Mixpanel, Impact.com, and Microsoft Clarity for advertising measurement, campaign optimization, affiliate tracking, session replay, and user experience analysis. Under applicable state privacy laws, this may be considered a "sale" or "sharing" of personal information.
In the preceding twelve months, we have shared the following categories of personal information with these partners: identifiers (such as cookie IDs and IP addresses), internet or electronic network activity information (such as browsing behavior and session interaction data on our Website), and inferences drawn from this information.
Fraud detection providers. We share technical data (IP addresses, device information, click behavior) with ClickCease for advertising fraud prevention. We consider this sharing strictly necessary for security purposes.
Law enforcement or legal authority. We may disclose your information where required by law, to comply with a court order or legal process, to protect our rights or property, or to protect the safety of our users or the public.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of such a change before it materially affects how your information is processed.
We do not sell your personal information in exchange for monetary payment.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, and comply with our legal obligations. Specifically:
When personal information is no longer required, we securely delete or de-identify it.
Depending on your state of residence, you may have the following rights regarding your personal information:
Right to Know and Access. You may request that we disclose what personal information we hold about you, where we collected it from, why we collected it, and who we have shared it with. We will compile the relevant records from our systems and provide them to you in a readable format.
Right to Delete. You may request that we delete your personal information. If you have an active contract, we may not be able to delete information that is necessary to fulfill that contract. In such cases, we will delete the information once the contract ends and the applicable retention period expires.
Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
Right to Data Portability. You may request a copy of your personal information in a structured, machine-readable format (such as CSV). For Chaiz customers, this typically includes your contact details, vehicle information, and contract details.
Right to Opt Out of Sale or Sharing. You may direct us to stop sharing your personal information with advertising, analytics, and affiliate partners. See "Your Opt-Out Rights" below.
Right to Limit Use of Sensitive Personal Information. Where we process sensitive personal information (such as payment card data), you may request that we limit our use to what is strictly necessary to provide our Services. Since we process payment card data only transiently and do not store it, this right has limited practical application for our Services, but you may still exercise it.
Right to Non-Discrimination. We will not deny you Services, charge you different prices, or provide a different quality of service because you exercise any of these rights.
Right to Appeal. If we decline to act on your privacy request, we will inform you of the reason and provide instructions for how to appeal. You may submit an appeal by emailing [email protected] with the subject line "Privacy Request Appeal." We will respond within 60 days. If your appeal is denied, we will provide you with information on how to contact your state's Attorney General.
To exercise any of the rights described in this policy, email us at [email protected].
We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need additional time, we will notify you of the extension and the reason. In no event will we take longer than 90 calendar days from the date of your original request.
To protect your privacy, we may need to verify your identity before fulfilling your request. We will ask you to confirm information we already hold about you (such as your email address, vehicle details, or contract details). We will not require you to create a new account solely to submit a request.
You may designate an authorized agent to submit a privacy request on your behalf. If you use an authorized agent, we may require (a) signed written permission from you authorizing the agent, and (b) verification of your own identity. We may waive these requirements if the agent provides a valid power of attorney under applicable state law.
We share data with advertising, analytics, session replay, and affiliate partners as described in "How We Share Your Information" above. Under applicable state privacy laws, this may be considered a "sale" or "sharing" of personal information.
You may opt out of this sharing at any time by:
Because tracking opt-out is applied at the browser level, it must be set in each browser you use to visit our Website. For all other privacy requests (such as data access, deletion, or correction), contact us at [email protected].
We recognize and honor GPC signals. When we detect a GPC signal, we treat it as a valid opt-out request and will display a confirmation on our Website.
When you opt out, we will stop sharing your data with advertising and analytics partners and disable session replay recording. We will continue to collect anonymous, aggregate usage data to improve our Website. Fraud detection (ClickCease) and error monitoring (Sentry) will continue to operate as they are strictly necessary for security and functionality.
When you purchase a Product, we transiently process your payment card information to complete the transaction and transmit your details to the Payment Plan Provider. We do not store your full card number in our systems. Since we only process this data in memory and do not retain it, the practical scope of sensitive personal information we hold is limited.
You may request that we limit our use of sensitive personal information by contacting us at [email protected] or by clicking the "Limit the Use of My Sensitive Personal Information" link on our Website.
This section applies to residents of California under the California Consumer Privacy Act and the California Privacy Rights Act (CCPA/CPRA).
VSC purchases, Mechanical Breakdown Insurance (MBI), and other Products are not available to California residents through our Website. However, California visitors may browse and view partner offerings. During these visits, our advertising and analytics technologies collect personal information as described in "Cookies and Tracking Technologies" above. All rights and opt-out mechanisms described in this policy apply to this data.
We do not sell or share the personal information of consumers we know to be under 16 years of age.
This section applies to residents of Texas under the Texas Data Privacy and Security Act (TDPSA).
If you are a Texas resident, the rights described in "Your Privacy Rights" above apply to you, including the right to confirm whether we are processing your personal data, access that data, correct inaccuracies, request deletion, obtain a portable copy, and opt out of targeted advertising, the sale of your personal data, or profiling that produces legal or similarly significant effects.
Under the TDPSA, financial information is classified as sensitive and requires your consent before processing. When you provide payment card information to purchase a Product through our Website, your submission constitutes your consent to our transient processing of that data for the purpose of completing your transaction and forwarding payment details to the Payment Plan Provider.
Where required by applicable law, we conduct data protection assessments for processing activities that may present a heightened risk to consumers, including targeted advertising and the sharing of personal data with third parties.
Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will promptly delete it.
We do not sell or share the personal information of consumers we know to be under 16 years of age. If we become aware that a consumer is between 13 and 15 years of age, we will not sell or share their personal information unless we receive affirmative opt-in consent from the consumer's parent or guardian.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].
We take reasonable technical, organizational, physical, and other measures to protect your information from accidental, unauthorized, or unlawful access, destruction, loss, alteration, or disclosure. However, no website, network, or system can be completely protected against intentional or malicious intrusion. We cannot guarantee the absolute security of information transmitted over the internet.
Our Website may contain links to websites or services operated by third parties, including third-party partners whose offerings may appear on our Website. If you choose to visit a third-party website, any information you provide there is collected and governed by that party's privacy policy, not ours. We encourage you to review the privacy policies of any third-party website you visit.
When we share your personal information with third parties to provide our Services (such as Providers or Payment Plan Providers), we do so in accordance with the terms described in "How We Share Your Information" above.
Our Services are only available to individuals in the United States. If you access our Website from outside the United States, you understand that we may collect, process, and store your personal information in the United States.
This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict-of-law principles, as further described in our Terms of Use. This choice of law shall not deprive you of any mandatory consumer protections under the laws of your state of residence.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on the Website and updating the "Last updated" date above. Your continued use of our Website after any change becomes effective constitutes your acceptance of that change. We encourage you to review this Privacy Policy periodically.
For questions about this Privacy Policy, to exercise your privacy rights, or to submit a complaint, you may contact us at:
Chaiz Inc. 7600 Chevy Chase Dr Austin, Texas 78752 United States Email: [email protected] Toll-free (California residents): 833 942-4249
